Japan Fishing Tackle Store DIGITAKA Online Shop

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Customer Service

  1. Payment
  2. Shipping Method
  3. Shipping Insurance
  4. Custom Duty
  5. Product Warranty and Repair
  6. Return Policy
  7. Privacy and Security

1. Payment

We accept;

  1. PayPal
  2. Credit Card such as VISA, MASTER CARD.

※ 5% handling charge will be added in case of credit card payment.
※ Bank Transfer is not accepted.

2. Shipping Method

Shipping work is during Monday - Thursday.
We are closed for the shipping work during Friday - Sunday, therefore next shipping date placed order during this period, next shipping date will be on next Monday.

Mainly we use EMS for all stuffs except over size stuff or non-covered area of EMS.
In case of over size stuff or non-covered area of EMS, we use DHL instead.

All of reels and rods are free shipping to all world country.
The shipping cost for accessories such as Lure, Line, Hook etc... will be calculated automatically by our shopping cart system.
If you buy Accessories together with Reel or Rod, free shipping can be applied until the total weight becomes certain weight.

After shipped out of EMS or DHL, we will send you the tracking number for your trace.

  • Fishing Rod to Russia
    Over 150cm length cannot be shipped to Russia due to the regulation of transport company.
    In case of under 149cm including packing, we can ship to Russia by EMS.
  • Shipping to France
    Considering many troubles of EMS service in France, we prefer to use DHL.

3. Shipping Insurance

We insure for all EMS shipping.
In case of lost, the value on the package invoice will be compensated.
For DHL, we don’t insure or can take out with extra cost that depends on customer’s request.

4. Custom Duty

Import duty/tax is not included in our price or shipping cost.
The tariff percentage is different that depends on the country, please contact to your custom for further information.

5. Product Warranty and Repair

Please be noted all JDM tackles has not warranty except Fishing Rod and Electric Reel.
If you would like you to repair your Reel at original manufacturing service center, you can send the Reel to us so that we can forward it and send you back as soon as repair is done.
For the repair cost / overhaul cost, also in case of Fishing Rod or Electric Reel with warranty card, please contact to us for further information;

6. Return Policy

In case of your intention to cancel the goods.

  1. If you would like to return the goods, please contact to us within 14 days after receiving the goods.
  2. Used item is not possible to return.
  3. Packing condition should be selling condition.
  4. You have to pay the shipping cost to return.
  5. We will refund the money after receiving the returning goods and confirmed the condition.

In case of defected goods

Below steps for the case of defective;

  1. Send back the defective product to us by EMS/DHL.
  2. Tell us the EMS/DHL tracking number and the postage fee you paid.
  3. As soon as recognized the tracking number on the database, we will refund you the whole amount of the product with paying the postage fee you paid.
  4. Please buy again your necessary product newly.

7. Privacy and Security

What personal information do we collect from the people that visit our website?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

When do we collect information?

We collect information from you when you place an order or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

How do we protect visitor information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:
• Help remember and process the items in the shopping cart.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

If you disable cookies off, some features will be disabled It won't affect the user's experience that make your site experience more efficient and some of our services will not function properly.

However, you can still place orders.

Third-party disclosure

Do we disclose the information we collect to Third-Parties?
We sell,trade, or otherwise transfer to outside parties your name, address,city,town, phone number personally identifiable information.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

How does our site handle do not track signals?

We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

It's also important to note that we do not allow third-party behavioral tracking

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

We also agree to the Individual Redress Principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Address : No.2-1-2, Ueno-dori, Nada-ku, Kobe city, 657-0817, Japan
TEL : +81 50 5307 6590
Email : info@digitaka.com

Last Edited on 2019-08-20

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